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KEYWORD "The Property Redress Scheme" - 58 RESULTS
Expelled! Agency kicked out by Ombudsman for just £1,100

A lettings agency has been expelled from The Property Ombudsman scheme following itsfailure to pay £1,100 out of an adjudicated award...

26 March 2024

From: Breaking News

Complaints About Agents - huge rise in compensation

There’s been a large rise in complaints and a huge increase in compensation according to figures out today from the Property...

18 March 2024

From: Breaking News

High profile supplier restructures and renames

One of the highest profile groups in the private rental sector supplier space - Hamilton Fraser - is restructuring. In future the...

13 February 2024

From: Breaking News

Agents list major problems with Renters Reform Bill

Propertymark has set out its pro-agency position on a range of issues contained in the Renters Reform Bill, currently trundling through...

07 December 2023

From: Breaking News

Renters Reform Bill - webinar to update agents on latest changes

A webinar is being held tomorrow, aimed to urging agents to get ahead of changes to the industry likely to be...

27 November 2023

From: Breaking News

Renters Reform Bill - Online course explains what it means

PropTech platform Goodlord has launched a one hour online course explaining the controversial Renters Reform Bill. The aim is to equip letting...

04 August 2023

From: Breaking News

Kicked Out! Redress scheme expels five rogue agencies

The Property Redress Scheme has released its latest list of expelled agents - mostly for rental misdemeanours and/or failure to pay...

24 July 2023

From: Breaking News

Expelled! Rogue agents expelled from Property Redress Scheme

The Property Redress Scheme, one of two government-approved redress services, has produced a list of recently-expelled agencies. All agencies must be a...

26 April 2023

From: Breaking News

String of dodgy letting agents expelled by Ombudsman

Several lettings agents have been expelled from The Property Ombudsman scheme; they are amongst eight named as having been kicked out...

06 April 2023

From: Breaking News

Sean Hooker - Head of Redress for the Property Redress Scheme

Introduce yourself A: My name is Sean Hooker. I have worked for the HFIS group for sixteen years, originally helping set...

23 March 2023

From: 60 Second Interview

Big rise in complaints to Property Redress Scheme

There’s been a big rise in the number of complaints about agents lodged with the Property Redress Scheme, which says it’s...

09 March 2023

From: Breaking News

Banks are closing their doors to Letting Agents

UK banks are closing client accounts held by established letting agents and refusing to open accounts for new businesses. The Problem A growing...

19 December 2022

From: Sponsored Content

More lettings reps on beefed up redress panel

One of the two official redress bodies, the Property Redress Scheme, has announced a beefed up advisory panel with a substantial...

25 October 2022

From: Breaking News

Agents to be briefed on the latest rental reform updates

The head of the Property Redress Scheme will give agents the lowdown on the recent Fairer Private Rented Sector White Paper...

19 October 2022

From: Breaking News

Pets In Lets - no answer yet to issues of damage and costs

The latest update from industry discussions about allowing more pets in private rental properties suggests there’s not been a solution yet...

05 October 2022

From: Breaking News

Beefed Up Property Details - industry bosses back call for Material Information

Senior figures in the agency industry have backed new guidance from the National Trading Standards Estate and Lettings Agent Team regarding...

13 July 2022

From: Breaking News

Redress expert to tell agents latest news on rental reform

Sean Hooker, head of redress at the Property Redress Scheme, will discuss the latest rental reform proposals and answer letting agents'...

19 May 2022

From: Breaking News

myDeposits parent company acquired by big insurance group

Hamilton Fraser, well known as a provider of insurance products and services to letting agents and landlords, has been acquired by...

22 February 2022

From: Breaking News

Agency given penalty notices for operating illegally

A letting agency has been issued with penalty notices worth £3,000 for operating illegally. Back in 2014 it became a legal requirement...

03 December 2021

From: Breaking News

Mystery agent refuses to pay £150,000 owed in guaranteed rent

The Property Redress Scheme has expelled an agent operating a guaranteed rent scheme which failed to pay £150,000 to a former landlord client. The agent...

12 October 2021

From: Breaking News

Complaints about lettings agents are soaring, says redress firm

Complaints referred to the Property Redress Scheme against its members grew by more than a quarter during 2020. In its annual report...

13 July 2021

From: Breaking News

Lettings agency training and regulation - are they really coming at last?

After years of deliberation there still appears to many to be little progress on the recommendations of the Regulation of Property...

19 March 2021

From: Breaking News

Trading Standards urges agents to watch out for scams

The National Trading Standards Estate and Letting Agents Team is appealing to the industry to be eagle-eyed for scams. This follows the...

22 February 2021

From: Breaking News

Letting agent “illegally working” without redress scheme membership

The Daily Mail says it has informed Trading Standards of a lettings agent which is claims is “illegally working” despite not...

17 February 2021

From: Breaking News

New property ID system aims to identify rogue buy to lets

A new property identification system which has won the backing of ARLA Propertymark and substantial parts of the industry has said...

15 January 2021

From: Breaking News

Over 10 agencies a week closing down, claims protection scheme

One of the government’s approved client money protection schemes claims over 10 lettings agencies a week are closing. Client Money Protect makes the...

03 December 2020

From: Breaking News

Redress operator bigs up its own mediation service

The Property Redress Scheme, one of the two government-authorised redress services, claims its new mediation option is a success. In March this...

18 August 2020

From: Breaking News

Agents offer arrears help to tenants hit by Corona cash crisis

ARLA Propertymark and other organisations from across the housing sector have joined forces to support tenants and landlords facing rent arrears...

03 July 2020

From: Breaking News

40% of agents still not fully open and most have staff on furlough

Two thirds of letting agents will still have staff on furlough next month according to a survey of 231 agencies -...

26 June 2020

From: Breaking News

Mediation bid to keep agents, tenants and landlords out of court

One of the official redress operators - Property Redress Scheme - has launched a tenancy mediation service for agents, landlords and...

28 April 2020

From: Breaking News

Referral Fee clampdown confirmed for lettings agents too

The clampdown on referral fees, until now concentrated on the sales sector, will extend to letting agents too. James Munro, head of...

28 February 2020

From: Breaking News

Over 200 complaints of agents allegedly charging illegal fees

The Times claims there have been well over 200 complaints lodged with redress schemes, alleging that lettings agents tried to charge...

23 December 2019

From: Breaking News

Expelled! Six lettings agencies kicked out by Ombudsman

The Property Ombudsman has announced a slew of expulsions after six agents failed to comply with redress rules. They failed to abide...

12 August 2019

From: Breaking News

Redress scheme makes £25,000 award after “failings” by lettings agent

The Property Redress Scheme, one of the two government-backed redress operators for the lettings and sales service, has outlined its work...

23 May 2019

From: Breaking News

Fees Ban: new workshop aims to help agents offset damage

Hamilton Fraser’s Academy programme has announced its next workshop, on May 14, to target how lettings agents can future-proof their business...

25 March 2019

From: Breaking News

Redress scheme wants landlords to join now 'on a voluntary basis'

One of the existing two government-authorised redress schemes governing estate and letting agents has called on landlords to voluntarily join, ahead...

06 February 2019

From: Breaking News

Mandatory CMP: PRS and CMProtect taking 'joined up' approach

The parent company of The Property Redress Scheme (PRS) says its group companies will be taking a more 'joined up' approach...

03 September 2018

From: Breaking News

Another redress scheme runs a special offer - this time for agents in NALS

The scramble for members amongst rival redress systems continues apace. Earlier this week The Property Ombudsman announced it was to waive joining...

25 April 2018

From: Breaking News

Rent To Rent needs better regulation, urges redress operator

One of the government’s three approved official redress providers says companies operating in the Rent-to-Rent sector should be obliged to join...

16 November 2017

From: Breaking News

Inventory clerks say it's no surprise lettings complaints are surging

The Association of Independent Inventory Clerks says it is not surprised the majority of complaints made to The Property Redress Scheme...

11 September 2017

From: Breaking News

Big surge in complaints over property management and deposits

The Property Redress Scheme, one of three approved redress operations, says it saw a 33 per cent increase in membership in...

15 August 2017

From: Breaking News

Tenant's mammoth dispute with agency over fees and redress

A former tenant is the subject of a major investigation by a London newspaper after she claimed to have spent eight...

09 August 2017

From: Breaking News

Eviction firm Landlord Action acquired by redress scheme owner

HF Resolution Ltd, a subsidiary of Hamilton Fraser, has acquired one of the industry’s leading tenant eviction solicitor firms, Landlord Action.   Landlord...

23 June 2017

From: Breaking News

Agent must pay £5,000 'no redress' fine to local council

The operator of a troubled letting agency in Huddersfield has had until this week to pay a £5,000 fixed penalty notice...

23 February 2017

From: Breaking News

New podcasts aim to educate agents, landlords and tenants

Hamilton Fraser - parent company to several key brands operating in the private rental sector - has launched a series of...

09 January 2017

From: Breaking News

Agents' association switches redress scheme after bidding process

The UK Association of Letting Agents will not be using Ombudsman Service: Property to provide its dispute resolution service from the...

14 October 2016

From: Breaking News

TPO wants letting agency industry's views on Client Money Protection

Lettings agents are being invited to take part in a national online survey launching today and seeking to get an industry-wide...

01 September 2016

From: Breaking News

AIIC launches online training courses

The Association of Independent Inventory Clerks (AIIC) has announced that it is now offering a comprehensive range of high quality online...

04 August 2016

From: Sponsored Content

Inventory clerks announce partnership with Property Redress Scheme

The Association of Independent Inventory Clerks (AIIC) has announced that it has joined the Property Redress Scheme (PRS).  With over 700 members,...

01 June 2016

From: Breaking News

Rent Smart Wales workshop announced for July

The Property Redress Scheme (PRS) has announced the details of a workshop for Welsh letting agents, taking place in July. The event...

27 May 2016

From: Breaking News

Sean Hooker, Head of Redress, PRS

Who are you? I’m the Head of Redress at the Property Redress Scheme. I previously worked for Legal & General PLC dealing...

23 December 2015

From: 60 Second Interview

Council's new powers to fine agents flouting redress schemes

One of Britain’s largest local authorities has beefed up its powers so it can issue fines of up to £5,000 on...

12 November 2015

From: Breaking News

Redress scheme expels letting agent for not paying compensation

The Property Redress Scheme has expelled a letting agency following non-compliance with a redress decision. The complaint regarded a holding deposit. The...

11 August 2015

From: Breaking News

Redress chief names councils strongest on policing agents

Unitary local authorities where trading standards and environmental health teams work to the same objectives are more successful at clamping down...

30 July 2015

From: Breaking News

Agent upset at lack of redress prosecutions

A letting agent is angry that there has not been a single prosecution in his region as a result of agencies...

27 July 2015

From: Breaking News

11 agents fined £37k for not joining redress schemes

Eleven letting agencies in just one city have been fined a total of £37,000 for not being members of any of...

21 July 2015

From: Breaking News

Redress scheme extends into mediation services

The Property Redress Scheme, one of the three approved ombudsman-style redress schemes for estate and letting agents, is expanding into small...

15 June 2015

From: Breaking News

Fee disclosure: Are you ready for an inspection?

Earlier this week we passed the official deadline for letting agents to fully publicise their fees as well as providing evidence of which...

29 May 2015

From: Features

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